all sales are final. we do not currently offer refunds. if there are issues with your order, please contact: help@phobia.life
please do not message via Instagram
we accept returns for exchange on items damaged in transit. to be eligible please contact the support email within 7 days of delivery detailing the damages. if an item is not available, we will offer the items value in store credit or 50% purchase price to your payment method
SAMPLE ITEMS ARE FINAL SALE AND EXCLUDED.
garment care.
most items will have instruction care tags
as a general rule, it is recommended to wash all items on a cold wash cycle to prolong life and prevent fading.
order processing.
please allow up to one week for orders to be fully processed.
once processed, you will recieve a confirmation along with a tracking number via email.
"pre-order" items.
"pre-order" items require an additional processing time of 3-5 weeks on top of the standard processing time. these times are dependent on manufacturing speed and order size.
these items will ship immediately once in hand. updates will be provided through socials.
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